🏆 SAP PartnerEdge Member

Enterprise CRM Excellence
Built for Scale

20+ years of enterprise expertise implementing SAP Sales & Service Cloud and Sinch Contact Pro. We've successfully delivered complex CRM transformations for 50+ large-scale customers across 7 European countries.

View Our Projects Schedule Demo

Who We Are

glagolITico is the leading SAP Sales & Service Cloud specialist in the region. We specialize in transforming sales and service processes for enterprise clients – from innovative regional companies to large multinational corporations.

We founded glagolITico in 2014 with one mission: to turn complex SAP implementation into something simple and clear, and to change how large business systems actually work in practice.

Our goal isn't just to "install SAP" – it's to give your team a system they'll actually use and that will deliver real business impact.

Customer Service Team
20+
Years of Experience
50+
Enterprise Projects
11
EMEA Countries
100%
SAP Sales & Service Cloud Specialized

What Makes Us Different?

🎯

Specialization

We don't do "a little bit of everything". We focus exclusively on SAP Sales & Service Cloud and SAP BTP (sCPI) integrations

🚀

Speed

Our team has 20+ successful implementations behind us. We know what works

🌍

Coverage

We're present in 11 countries with clients ranging from energy to retail

💼

Enterprise Mentality

We work with retail, telecom, airlines, postal services, automotive dealerships and energy corporations. We understand complexity

Expert Team
OUR TEAM

Experts in Enterprise CRM

Our team combines extensive technical expertise with industry knowledge, enabling us to deliver solutions that go beyond software implementation. We're consultants who understand your business.

With certifications from SAP, Sinch, Oracle, TMforum, and Primas, our consultants bring best practices and proven methodologies to every engagement.

🎯

Strategic Vision

We don't just implement—we transform

🔧

Technical Excellence

Deep expertise in enterprise platforms

📊

Proven Results

50+ successful enterprise implementations

TRUSTED PARTNERSHIPS

World-Class Technology Partners

We are official partners of industry-leading software providers, enabling us to deliver best-in-class solutions.

SAP Partner

SAP PartnerEdge

Cloud for Customer
Certified Implementation Partner

Sinch Partner

Sinch Partner

Contact Pro Implementation
Omnichannel Solutions

CORE SOLUTIONS

Purpose-Built CRM Platforms

We specialize in three core solutions trusted by enterprise organizations across Europe to drive sales, streamline service, and enhance customer engagement.

📈

SAP Sales Cloud

Save time and guesswork to accelerate sales. Guide sales reps quickly through quotes and contracts. Model and manage sales territories and incentives. Embrace the future of selling.

  • Guided selling processes
  • Territory & quota management
  • Quote & contract automation
  • Real-time sales analytics
Learn more →
🛠️

SAP Service Cloud

Create a unified service experience. Develop an elite team of skilled experts. Deliver the next generation of self-service. Streamline ticket management across all channels.

  • Unified ticket management
  • Field service management
  • Self-service portal
  • Knowledge management
Learn more →
☎️

Sinch Contact Pro

A first-class omnichannel support experience. Whether customers reach you by phone, email, chat, video, SMS, WhatsApp, Viber, social media, or any other messaging app—they get a consistent, satisfying experience. From voice and SMS to RCS, push notifications, and social channels, every interaction is seamlessly integrated and managed from a single platform.

  • Omnichannel routing
  • Chatbot
  • Voicebot
  • IVR & speech automation
  • Real-time analytics
  • Agent workforce management
Learn more →
CLIENT PORTFOLIO

Trusted by European Market Leaders

Over the past decade, we've successfully transformed customer relationship management for Europe's most challenging enterprise environments. Our proven track record spans diverse industries—from energy and logistics to telecommunications and retail—across 11 countries in the EMEA region. Each implementation represents a deep partnership where we don't just deploy software, but fundamentally reshape how organizations engage with their customers. Whether it's accelerating sales cycles, streamlining service operations, or orchestrating omnichannel customer interactions, our solutions deliver measurable business impact. We understand the complexity of enterprise transformations, and we've built our expertise on solving the toughest challenges our clients face.

Complete Client List

•
INA d.d. - Oil & Gas, Croatia
SAP Sales & Service Cloud SAP BTP (sCPI)
•
Hrvatski Telekom (Iskon Internet d.d.) - Telecom Industry, Croatia
SAP Sales & Service Cloud
•
Strips d.o.o. - High Tech, Slovenia
SAP Sales & Service Cloud
•
Lumenia d.o.o. - High Tech, Slovenia
SAP Sales & Service Cloud
•
Cetis d.d. - Packaging Industry, Slovenia
SAP Sales & Service Cloud SAP BTP (sCPI)
•
Amba Co. d.o.o. - Packaging Industry, Slovenia
SAP Sales & Service Cloud SAP BTP (sCPI)
•
EGP d.o.o. - Packaging Industry, Slovenia
SAP Sales & Service Cloud SAP BTP (sCPI)
•
Donit Tesnit d.o.o. - Gasket & Sealing Industry, Slovenia
SAP Sales & Service Cloud SAP BTP (sCPI)
•
MSIN d.d. - Investment Industry, Slovenia
SAP Sales & Service Cloud SAP BTP (sCPI)
•
Hrvatska pošta - Postal Industry, Croatia
SAP Sales & Service Cloud
•
Odvjetničko društvo Barać-Marinković - Attorney at Law, Croatia
SAP Sales & Service Cloud
•
Nordic - FMCG Industry, Romania
SAP Sales & Service Cloud SAP BTP (sCPI)
•
Croatia Airlines - Airliner, Croatia
SAP Sales & Service Cloud SAP BTP (sCPI)
•
Auto Hrvatska d.d. - Car Dealership Industry, Croatia
SAP Sales & Service Cloud Sinch Contact PRO
•
PSC d.o.o. - Car Dealership Industry, Croatia
SAP Sales & Service Cloud Sinch Contact PRO
•
KAM i BUS - Car Dealership Industry, Bosnia & Hercegovina
SAP Sales & Service Cloud
•
MAN Importer d.o.o. - Car Dealership Industry, Croatia
SAP Sales & Service Cloud Sinch Contact PRO
•
MAN Importer Dooel - Car Dealership Industry, North Macedonia
SAP Sales & Service Cloud
•
Luka Koper - Cargo Handling & Warehousing Services, Slovenia
SAP BTP (sCPI)
•
Hypex - Manufacturing Industry, Slovenia
SAP Sales & Service Cloud
•
Školska knjiga - Publishing Industry, Croatia
SAP Sales & Service Cloud SAP BTP (sCPI)
•
NLMK Europe - Steel Production Industry, Belgium
SAP Sales & Service Cloud
•
MHP food trading LLC - Food Industry, Ukraine, UAE & KSA
SAP Sales & Service Cloud
•
Topiko Perutnina Ptuj - Food Industry, Serbia
SAP Sales & Service Cloud
•
PERUTNINA PTUJ-BH - Food Industry, Bosnia & Hercegovina
SAP Sales & Service Cloud
•
Perutnina Ptuj PIPO - Food Industry, Croatia
SAP Sales & Service Cloud
•
Roca - Production Bathroom Spaces Industry, Spain
SAP Sales & Service Cloud SAP BTP (sCPI)
DOMAIN EXPERTISE

Proven Across Industries

Every industry has its own rhythm, its own challenges, and its own definition of success. We've spent years immersed in sectors as diverse as telecommunications, finance, energy, and manufacturing—learning not just their technology landscapes, but their business pressures, regulatory requirements, and competitive dynamics. This deep industry knowledge allows us to move beyond one-size-fits-all implementations. We design solutions that speak the language of your business, address your specific pain points, and align with where your industry is heading. When we implement SAP Sales Cloud for a telco, it looks different than when we implement it for an energy company—because we understand what matters to each.

⚡

Oil & Gas

📱

Telecom

💻

High Tech

📦

Packaging

🔧

Sealing & Gaskets

💼

Investment

✉️

Postal Service

⚖️

Legal Services

🛒

FMCG

✈️

Airline

🚗

Automotive

🚢

Logistics

🏭

Manufacturing

📚

Publishing

⛏️

Steel & Metal

🍗

Food & Beverage

WHAT WE DO

Comprehensive Services

From strategic consulting to hands-on implementation and ongoing support, we provide end-to-end services for your CRM transformation.

Consulting & Implementation

  • ✓
    IT Consulting & Architecture
  • ✓
    Complex Project Management
  • ✓
    Crisis Project Management & Remediation
  • ✓
    IT Solution Blueprint & Analysis
  • ✓
    Enterprise ICT Procurement
  • ✓
    Organizational Unit Management

Specialization Areas

  • ✓
    Data Warehouse & Business Intelligence
  • ✓
    Billing & Revenue Management
  • ✓
    Customer Relationship Management
  • ✓
    Contact Center Solutions
  • ✓
    Quality Assurance & Testing
  • ✓
    Digital Transformation

Enterprise ICT Procurement Services

We provide comprehensive support for large-scale ICT procurement, including:

✓ Developing smart evaluation criteria tailored to your organization's needs

✓ Preparation of successful tenders with clear, detailed specifications

✓ Minimizing risks and avoiding procurement irregularities

✓ Bidder evaluation and vendor selection support

Ready to Transform Your CRM?

Let's discuss how SAP Sales & Service Cloud can drive real results for your organization. Contact us today for a personalized consultation.

Schedule Consultation